At Hotel New Jasmine, we understand that travel plans can change unexpectedly. Our Cancellation Policy explains the process for cancelling a reservation, requesting a refund, and making changes to your booking.
We encourage all guests to review this policy carefully before confirming their reservation.
Guests who wish to cancel a reservation should contact Hotel New Jasmine directly by phone or email using the contact details provided below.
Please include your name, booking reference (if available), check-in date, and other relevant reservation details to help us process your request efficiently.
A cancellation request will be considered received once the hotel has acknowledged it or confirmed the cancellation through an appropriate communication channel.
Cancellation charges, if applicable, depend on the terms communicated at the time of booking.
Guests should confirm the applicable cancellation deadline and any charges with the hotel before completing a reservation.
For bookings made through third-party travel websites or booking platforms, cancellation requests may need to be submitted through the original booking platform and will be subject to its applicable terms.
Refund eligibility depends on the cancellation terms associated with the reservation, the amount paid, and any applicable cancellation charges.
Where a refund is approved, the refundable amount will be determined according to the confirmed booking terms.
Approved refunds will generally be returned through the original payment method where possible. Processing times may vary depending on the payment provider and banking procedures.
Any non-refundable booking amount or advance payment will be handled according to the terms disclosed and accepted at the time of booking and applicable law.
If a guest does not arrive on the scheduled check-in date and has not informed the hotel, the reservation may be treated as a no-show.
Any applicable charges or refund restrictions will depend on the booking terms communicated at the time of reservation.
Guests who expect to arrive late are encouraged to inform the hotel in advance.
Requests to change check-in dates, check-out dates, room categories, or the number of guests are subject to availability and hotel approval.
Changes may result in revised room rates, additional charges, or different cancellation terms. Guests should contact the hotel as early as possible to discuss their requirements.
A requested change is not confirmed until the hotel communicates its approval.
In exceptional circumstances, Hotel New Jasmine may need to cancel or modify a reservation due to operational issues, safety concerns, or circumstances beyond its reasonable control.
Where the hotel cancels a confirmed booking, we will communicate with the affected guest and explain the available options, including any applicable refund or alternative arrangements, in accordance with the booking terms and applicable law.
Unexpected situations, including travel disruptions, severe weather, medical emergencies, or other events beyond a guest’s control, may affect travel plans.
Guests experiencing such circumstances should contact the hotel as soon as possible. Any exception to the standard cancellation terms will be considered on a case-by-case basis, subject to the confirmed booking conditions and applicable law.
For cancellation requests, refund enquiries, or assistance with modifying your reservation, please contact Hotel New Jasmine directly.
Hotel New Jasmine
Address: VIP Lane, Sikharpur, Cuttack, Odisha 753003, India
Phone: +91 94385 13224
Email: info@hotelnewjasmine.com
Our team will assist you with your cancellation enquiry and explain the terms applicable to your reservation.
Thank you for choosing Hotel New Jasmine. We appreciate your understanding and look forward to welcoming you in the future.